Oh, this is just classic:

It was, Woodward said, something Powell and his deputy, Dick Armitage, called the Pottery Barn rule: 'You break it, you own it.'
Not so, the company protested in a statement, saying broken items are seen as 'the cost of doing business and (we) would not require a customer to pay for an item that he or she inadvertently broke in our store.'
Being dissed by a retail chain specializing in ceramics and kitchenware summed up the week for Powell.