Friday, October 08, 2004

A great big shout-out to reader "some czech guy" who told me, in the comment below, how to get Outlook Express to send mail finally, using my new ADSL Internet connection from Cesky Telecom. Frankly, I was not even aware of the concept of authentication of outgoing emails until now (and for the record, this ignorance was never an obstacle to sending emails with various ISPs).

Here's the amazing thing, though. I spent much of yesterday and today trying to get an answer to this simple question from the Cesky Telecom Internet Express help line. What's with these help lines where they ask for your phone number, tell you they'll call you back ("in ten minutes" or "before five o'clock") and then NEVER call you back? This is not the first time this happened; indeed, I was quite lucky to get an apologetic call back this morning to yesterday's call. He asked me if I was in front of my computer. Since I was still in bed, I replied no, and he asked when was a good time to call back. I said in one hour. He said OK, talk to you in one hour. Eight hours later, he hasn't called me back, and I called once since then trying to get the same simple answer. Granted, I didn't try the "angry foreigner who doesn't speak a word of Czech" routine, which I find generally yields mixed results. Come on, people, it's a pretty fucking simple question, and all I had to do was change one setting in Outlook Express to get it to work.

That's not the amazing thing. In fact, I'm grately that I can pick up the phone here, call an 800 number, and get a friendly (albeit clueless) person on the other end of the line. What's amazing is that I get can better results asking random readers of my blog how to solve this problem.